At Shoppylance, we strive to ensure your satisfaction with every purchase you make from us. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy outlined below:

1. Eligibility for Refunds: You may be eligible for a refund if:

   • You received a defective or damaged product.
   • The product you received is different from what you ordered.
   • You are dissatisfied with the quality of the product.

2. Initiating a Refund Request: To initiate a refund request, please contact our customer support team within [number of days] days of receiving your order. You can reach us by [contact email or phone number]. Please provide the following information when contacting us:

   • Your order number.
   • A detailed description of the issue with the product.
   • Any relevant photos or documentation supporting your refund request.

3. Refund Process: Once we receive your refund request and review it, we will notify you of the approval or rejection of your refund. If your refund request is approved, we will initiate the refund process. Refunds will be issued to the original method of payment used for the purchase.

4. Refund Timeframe: The time it takes for your refunded amount to reflect in your account may vary depending on your payment method and financial institution. Please allow up to [number of days] business days for the refund to be processed.

5. Non-Refundable Items: Certain items may not be eligible for refunds, including:

   • Gift cards or vouchers.
   • Downloadable software or digital products.
   • Perishable goods.
   • Items marked as final sale or clearance.

6. Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (e.g., you received the wrong item or a defective product).

7. Cancellation of Orders: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once your order has been shipped, it cannot be canceled, but you may still be eligible for a refund as per our refund policy.

8. Changes to Refund Policy: We reserve the right to update or modify our refund policy at any time without prior notice. Any changes to our refund policy will be effective immediately upon posting on our website.

If you have any questions or concerns about our refund policy, please contact us at 09613825354 or [email protected].